Job Responsibilities:

The account manager’s role is a dynamic, hands-on role that works closely with nearly every group in the company including sales, business development, operations, finance, projects and R&D. The account manager is responsible for the day-to-day management of our publishers, partners and customers, and is responsible for successfully managing all aspects of the relationships to ensure successful delivery on customer’s goals on an ongoing basis.

• Manage day-to-day contact and communications with active customers
• Manage customer expectations and ensure customer satisfaction
• Serve as the first point of contact for customer inquiries post integration
• Work closely with the Project Management group and Technical Help Desk to provide overall service to customer
• Monitor customer usage patterns and analyze their business model to identify up-sell opportunities
• Act as an escalation point for technical support, professional services, billing, collections and project issues
• Coordinate delivery of additional services, features, upgrades and custom work to customers
• Report and document cases and issues in relevant information systems
• Create and deliver custom reports to customers
• Sell support packages and professional services to active customers
• Provide solutions to customer problems in all aspects of the relationship
• Manage customer contacts database and keep it up-to-date
• Provide real time response to maintenance and upgrade alerts, coordinate, communicate and bring them to closure

Skills and Qualifications:

• College degree or equivalent, preferably in Business, Administration or Information Systems, technical degree – an advantage
• Superior customer service skills and ownership are required, previous customer service experience preferred
• Effective English communication skills, both written and oral, are required, additional languages a plus
• High level of computer literacy and technical orientation is necessary, web services knowledge an advantage, and Salesforce.com experience preferred
• Proficiency in Microsoft Office environment – MS Word, Excel, PowerPoint and Outlook, is required
• Excellent organizational skills and strong attention to detail
• Candidate must be results-oriented, pro-active, self-motivated and work well in a team environment
• Previous experience in a web technology or online media organization in a similar role an asset
• Previous sales experience an advantage
• Must be comfortable working within a dynamic, changing and challenging environment where everyone “does it all”, and work extensive and unconventional hours
• Must be willing to travel occasionally – domestically and internationally
• Recent graduates are encouraged to apply

This is an equal opportunity employer. We offer generous benefit options including medical coverage. All compensation and benefit packages are personal and confidential, and are determined on a personal basis.

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Job Responsibilities:

The community manager will be responsible for managing Kaltura's global developer community which includes independent developers and business partners from around the world. He or she will be in charge of recruiting new developers, maintaining relationships with existing developers, representing the company in industry for a and events, and evangelizing the Kaltura platform in relevant communities.

• Manage, Lead and grow the global Kaltura developer network
• Create and manage community programs and events
• Represent the community's needs and interests with the company
• Coordinate creation of documentation and tutorials that help developers learn and participate in the Kaltura platform
• Identify and develop relationships with key community members in order to encourage their further involvement and reward them for their participation
• Represent the company in events and conferences

Skills and Qualifications:

• Strong technical background, preferably B.Sc. in Computer Science or related field, or a proven ability to work with and gain the trust of technical teams
• Proven track record, with 2-5 years of experience in a similar role
• Good familiarity and experience with a variety of open source platforms and licenses (video and CMS background, a plus)
• Track record of participating in, building and managing open source communities
• Good familiarity with Web 2.0 ecosystem and technologies
• Candidate must be results-oriented, pro-active, self-motivated team player who can work alone and manage others
• Excellent communication and presentation skills, both written and verbal
• Confident, competitive, thorough and tenacious attitude
• Strong work ethic, and a desire to advance and grow with the company
• Must be comfortable working within a dynamic, changing and challenging environment where everyone “does it all”, and work extensive and unconventional hours
• Must be willing to travel both domestically and internationally

Salary: Commensurate with qualifications + benefits.

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Job Responsibilities:

As a business development and partnership manager you will be responsible for implementing, growing, and shaping Kaltura's partner program. The ideal candidate will be someone with previous experience closing deals and working with reseller, channel, and OEM partners at a leading software as a service, open source, CDN or video technology company. Your primary responsibility will be to work with Kaltura's key domestic and international OEM, channel, and reseller partners, helping each to scale their sales. The leadership, analysis, and insight you develop will help you shape the partner program and have a direct impact on the culture, code, and revenue generated. You may also be responsible for closing deals with new strategic partners.

• Support Kaltura partners, defining clear sales, marketing, and product plans for each with measurable targets
• Provide direct support to Partner Sales teams through demos, coordinating technical pre-sales, and close sales directly as needed
• Lead day-to-day management of partners, interfacing with executives, support, marketing, and sales team at each partner organization
• Create partner support materials when needed (sales, marketing, pricing, product)
• Identify target accounts for each partner and areas where Kaltura could provide additional products and services beyond what is covered in initial agreements
• Clearly communicate findings on partner successes and challenges to senior management
• Drive best practices and recommendations through implementation
• Close new strategic partnership deals

Skills and Qualifications:

• BA or Graduate degree + at least 3-8 years of business development or direct sales experience
• Top performance in a BD, Sales, or Partner role at a technology company, preferably one in the online media, SAAS, CDN, or open source world
• Experience working in a fast-paced environment, and executing on key revenue targets
• Candidate must be results-oriented, pro-active, self-motivated and work well in a team environment
• Experience closing deals and taking targets through the entire sales cycle from prospecting to closing to account growth
• Excellent communication, problem-solving, and leadership ability; outstanding presentation skills
• Demonstrated ability to define and improve operational processes and programs
• Excellent organizational skills and strong attention to detail
• Must be comfortable working within a dynamic, changing and challenging environment where everyone “does it all”, and work extensive and unconventional hours
• Must be willing to travel – domestically and internationally

Salary: Commensurate with qualifications + benefits.

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Job Responsibilities:

Account Management:
• Quote and handle all orders for Service contract or service visits/ calls/parts.
• Maintain the current accounts which are annually contracting service support, alert accounts which are about to become expired from either current warranty or service.
• Actively contact old customers with offers for updates / renew service.

Sales Support:
• Actively search for new leads for the sales team.
• Manage the sale of specific product lines.
• Participate in bi-weekly Sales meeting, summarize distribute and follow up on action items from these meeting.
• Update the CRM software with all relevant client communications, quotes, orders, and marketing campaigns.
• Assist the sales team with travel planning and arrangements

Marketing Support:
• Perform and assist with various tasks related to advertising, branding, direct marketing, graphic design, marketing, packaging, promotion, publicity, sponsorship, public relations, sales, sales promotion and online marketing.
• Handle tradeshows, workshops and conferences, implementing the Company’s Marketing Strategy, and Public Relation policies.
• Support the management team and work within deadlines for setting the marketing plan, budgets and strategy for the following year.

Skills and Qualifications:

• Perform and assist with various tasks related to advertising, branding, direct marketing, graphic design, marketing, packaging, promotion, publicity, sponsorship, public relations, sales, sales promotion and online marketing.
• Handle tradeshows, workshops and conferences, implementing the Company’s Marketing Strategy, and Public Relation policies.
• Support the management team and work within deadlines for setting the marketing plan, budgets and strategy for the following year.

Qualifications:

• Associate or bachelor degree required, preferably in business administration
• Strong computer skills: MS Office, Internet research, a must
• 1-2 years of experience in any type of customer-facing position – an advantage
• Excellent written and verbal communication skills
• Must be extremely organized and detail-oriented.
• Self-starter, able to progress with limited supervision
• Service-oriented, pleasant, with a positive attitude
• Ability to undertake administrative tasks beyond the job description

Salary:  $25K ~ $35K  Commensurate with qualifications + benefits.

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Job Responsibilities:

• Build Rapport and on-going relationship with assigned clients
• Research Client Inquiries
• Resolution of issues in a timely fashion with Customer Service Representative
• Quoting New Groups, Renewals and policy changes.
• Preparing Request for Proposals
• Prepare presentations and reports for Sales Consultants
• Preparing Summary of Benefits and other documents.
• Assisting in all aspects of the Employee Benefits Department.
• Assist with claims issues
• Additional interface with customers as permitted by law. Licensed applicants can expect much more customer involvement.
• Assisting Sales Consultant, Marketing every single day is a must.
• Assist in Enrollment Meetings
• Clerical and/or support tasks as needed.

Skills and Qualifications:

• 2+ years experience in Insurance / Employee Benefits
• Excellent computer skills
• Excellent writing skills
• Detail-oriented
• Professional phone manner
• Ability to work independently
• Upbeat attitude, enthusiastic and open to learning and change
• Reliable, positive and honest work ethic
• Team player and excellent people skills
• Excellent follow up skills

Salary:  Commensurate with experience

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Job Responsibilities:

• Forecast increasingly complex systems of stock levels
• Calculate and place orders according to delivery times, duration of transportation, season, aging inventory and payment structures
• Coordinate and control the order and distribution cycle as well as associated information systems
• Analyze data to monitor performance, plan improvements and predict demand
• Supervise warehouse employees; manage their schedules and allocate and manage company resources according to company needs
• Liaise and negotiate with suppliers
• Review, process and file documents, such as purchase orders, shipping documents, invoices and customs documents
• Schedule, train and monitor periodic inventory counts
• Facilitate periodic reporting

Skills and Qualifications:

• Excellent computer skills – highly proficient at Microsoft Office, especially Excel
• Outstanding organization and time management skills, with strong orientation to detail
• Communication Skills – conveying information and listening effectively
• Bachelor’s degree preferred
• Bi-lingual – English-Hebrew a great plus

Salary:  $35-40K plus benefits

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